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Safety & Security
Keeping your information and accounts safe
by First Financial Bank

Fraud and identity theft continue to pose a major threat to the individuals and businesses. Keeping your information and accounts safe and secure is our top priority. To help combat scammers, below are a few things you should know about your online accounts and our contact methods.

Tip 1: Check the Email Address
Don’t just check the name of the sender as this can be faked. You should only trust First Financial Bank emails coming from our domain @bankatfirst.com or a subdomain like @e.bankatfirst.com. It is important to be observant in order to ensure an email is legitimate.  For example, @bank-ffb.com is not a legitimate domain that we will send from. 

Tip 2: Protect your personal information
It is important to never give personal information over an email, especially your account numbers or Social Security Number. We will never make or send unsolicited calls, texts, or emails asking you to provide usernames, passwords, PINs or any other identifying information.

Tip 3: Observe the Tone
An urgent call to action is a common sign of a scam. This call to action will frequently be accompanied by the threat of something negative occurring as a result of not taking the actions outlined in the email.

Tip 4: Watch out for Grammar
Spelling and grammatical errors can be a sign that an email is not coming from the First Financial Bank team. You should also check the sender’s email address for typos or unusual spellings.

Tip 5: Be Aware of Attachments and Links
Make sure you trust the sender before clicking on any links or downloading any attachments. You can check a link by hovering over it with your mouse in order to make sure the link is taking you to a First Financial affiliated webpage.

Tip 6: Understand how we Communicate
If a new type of message appears, be suspicious and contact your bank. Be aware of the types of emails we usually send and how we typically correspond with you. If you begin receiving messages that you are not used to receiving, exercise caution.

If you ever receive a message from us that you aren't sure about, reach out to our customer service at 877-322-9530 or on FacebookLinkedInTwitter, or our website.

We value the foundation we’ve built on our client relationships and we use this as the base to help our clients learn, enjoy, and succeed. Ready to learn more about how to keep your accounts safe? Visit our safety and security page to learn more best practices.