• firstNAVIGATOR FAQs

    Overall

    View step-by-step directions on how to do the following items:

    ·         Reset a password

    ·         Access eStatements

    ·         Two single book transfer methods

    ·         Create a stop payment

    ·         View balance reports

    ·         Download to Quicken or Quickbooks

    ·         Submit a loan payment

    ·         Submit a loan draw

     

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  • firstNAVIGATOR FAQs

    User Administration

    View step-by-step directions on how to do the following user administration items:

    ·         Navigate the Admin Widget

    ·         Add a user

    ·         Choose a user’s permissions

    ·         Set a user’s ACH permissions

    ·         Set a user’s limits

    ·         Complete a user setup

     

    Learn More

  • firstNAVIGATOR FAQs

    Unlocking Users

    View step-by-step directions on how to do the following items:

    ·         Unlock a user

    ·         Reset a user’s password

     

    Learn More

  • firstNAVIGATOR FAQs

    eStatments

    View step-by-step directions on how to set up eStatements for the first time.

     

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  • firstNAVIGATOR FAQs

    ACH

    View step-by-step directions on how to do the following ACH items:

    ·         Add an ACH batch

    ·         Add entries to a batch

    ·         ACH batch activation

    ·         ACH approval after activation

    ·         View ACH reports

    ·         Modify entries in an existing ACH batch

    ·         Set up a recurring ACH payment

    ·         Approve ACH batch templates (if dual approval is required)

    ·         Send a file

    ·         Send a file report

     

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  • firstNAVIGATOR FAQs

    ACH Import

    View step-by-step directions on how to do the following ACH batch import items:

    ·         Add a CSV map

    ·         Add a fixed position map

    ·         Import a NACHA file

    ·         Import a CSV or fixed position file

     

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  • firstNAVIGATOR FAQs

    ACH Return and NOC

    View step-by-step directions on how to do the following ACH Return and NOC items:

    ·         View ACH Returns and NOCs in Transaction Management

    ·         View ACH Returns and NOCs

     

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  • firstNAVIGATOR FAQs

    ACH Prefunding

    View step-by-step directions on how to do the following ACH prefunding items:

    ·         Add an ACH batch

    ·         Add entries to a batch

    ·         ACH batch activation

    ·         ACH approval after activation

    ·         View ACH reports

    ·         Modify entries in an existing ACH batch

    ·         Set up a recurring ACH payment

    ·         Approve ACH batch templates (if dual approval is required)

     

    Learn More

  • firstNAVIGATOR FAQs

    Wire Transfer

    View step-by-step directions on how to do the following items:

    ·         Create a wire template

    ·         Approve a wire template (if dual approval of templates is required)

    ·         Initiate a wire transfer using a template

    ·         Initiate a free form wire

    ·         Approve a wire (if dual approval is required)

     

    Learn More

Watch our video learning series

These short videos are designed to help you navigate the features, functionality and services within the firstNAVIGATOR™ platform.

Sign up for our webinar

Please look for an email three weeks prior to your firstNAVIGATOR transition that will have additional details, times and dates for the firstNAVIGATOR Learning Webinar Series. These Webinars offer the opportunity to view live demonstrations of the firstNAVIGATOR platform, as well as the opportunity to ask the moderator questions.

Still Have Questions?

Our team is here to help!

If you have questions about firstNAVIGATOR or need assistance
updating the contact information for your online banking users, please contact us!

Business Service Center
866.604.7946
BusinessServiceCenter@bankatfirst.com

Hours of Operation
Monday – Friday: 7:00 AM to 7:00 PM ET