Sept. 19, 2014 - Home Depot has reported a card security breach where cards used at the store between April 2014 and September 2014 may have been impacted. Although certain account data may have been exposed in this incident, it does not necessarily mean that data related to your account was taken or that fraud has occurred on your account.
Rest assured that client safety and security are very important to us at First Financial Bank and we have systems in place that monitor the activity on your account to help protect you from fraud. It’s always smart to review your account activity online or on your statements, and call the number on the back of your card if you have any unrecognized charges.
We are working closely with Visa and MasterCard on this matter and will notify any impacted clients of new developments as they unfold.
Common questions and answers
What should I do if I experience fraud on my account?
Please monitor your account through Online Banking and/or your monthly statement and let First Financial know as soon as possible if you see unauthorized transactions.
What does First Financial do to prevent fraudulent activity?
In partnership with Visa/MasterCard, First Financial Bank offers consumers multiple layers of security protection against fraud, including Visa’s/MasterCard’s Zero Liability policy, the ultimate protection for cardholders. With Zero Liability, consumers are not responsible for any unauthorized purchases made on their Visa cards.
What can I do to protect my First Financial debit or credit card?
There are some practical steps you can take to help protect yourself:
- Check your account statement promptly and immediately report any transactions that you don’t recognize.
- Destroy all receipts before discarding them since some of them may display your card number.
- Guard your card — don’t use it as collateral or give out your card number to anyone on the phone, unless you initiated the call for a purchase.
- Check your credit report at least annually to ensure its accuracy.