First Financial Bank (FFB) bases our success on the strength and innovation of the people who support our brand and services, and that includes our vendors. We believe that excellence is more likely achieved when everyone is given an equal chance to participate.

First Financial Bank encourages all vendors that believe their services or products will enhance our operations and customer experience to contact us. Diverse Vendors are given equal consideration and are valued for their individual perspectives, which we believe enrich our culture. Diverse Vendors include, but are not limited to, businesses that are greater than 50% minority-owned, woman-owned, disability-owned and veteran-owned. 

Supplier Diversity

We know that the entire FFB team, including vendors, should reflect the community we serve. This is the only way to fully relate to, and be as good as, our customers. The Company seeks vendors that will assist the Bank in delivering exceptional services to its clients. An important part of this procurement process is to encourage FFB business line management to seek out providers that are local in the areas that we serve along with considering vendors that are diversity owned businesses. 

To qualify as a diverse vendor to FFB, the business should hold certification from one of the following:

  • National Minority Development Council (NMSDC)
  • Women's Business Enterprise National Council (WBENC)
  • National Veteran Owned Business Association (NaVOBA)
  • Disability:IN (a non-profit resource for disability inclusion)
  • Local, state or national government agency
  • or submit a Certified FFB form Affidavit stating that they are an applicable Diverse Vendor.

If you are interested in becoming an FFB vendor, we encourage you to fill out the below form with your company name, business description, title and complete contact information.

The following guidelines will also help you prepare.

Getting Started: Doing Business with First Financial Bank

It is essential to ensure all of FFB’s vendors are a good fit, so we have developed a competitive procedure to vet all vendor applicants to ensure fairness to our prospective vendors. During this period, we assess experience, capabilities, local community commitments, price, ethics, innovation, and relationships. From there, we will forward the information to the applicable business line management for current or future consideration.  If a vendor is selected, they will go through an onboarding process that will include a risk assessment. 

Ensuring a Good Fit: How We Manage Risk

Our vendors form a community and we are heavily invested in protecting its integrity. For this reason, FFB conducts initial and ongoing risk evaluations of all our active vendors. The risk rating from this evaluation determines the appropriate due diligence required for the vendor. Due diligence may include, but not be limited to, financial statements, a SOC report, a business continuity plan, a pandemic plan, an attack and penetration test, evidence of a security policy and a review of the vendor's user entity controls. Once a vendor has been onboarded, ongoing monitoring and supervising activities will occur and may include, but not be limited to, the vendor management requirements, the service level agreements and the maintenance of the contract.

How to Prepare: What First Financial Bank Requests of Potential Vendors

FFB works closely with each selected vendor to establish a sustainable risk and performance management blueprint.

In order to be considered for a Vendor opportunity, we advise all vendors to be prepared to submit the following: 

  • Bidding reports or documents, including request for information (RFI) and request for proposal (RFP)
  • Activity Risk Determination Form – internal risk assessment
  • Supporting documentation and/or on-site review to verify survey responses
  • An overview of the product, service, technology and/or system architecture
  • A list of client references
  • Minority- or veteran-owned certifications (if applicable).
What to Expect Once You’re on Board

The performance of each of our vendors–and therefore the performance of our partnership–depends largely on how well we support one another. FFB works shoulder-to-shoulder with all our vendors, including Diverse Vendors, through a variety of practices.

Ongoing monitoring of both the vendor relationship and the contractual requirements will be maintained for each vendor. This includes satisfying the timely due diligence requirements based on risk level, maintaining the contractual requirements for each contract and ensuring that the vendor is adhering to the agreed upon service level provisions. 

Our Code of Conduct: Another Performance Measure

FFB strives to outperform our competition fairly and honestly. We don’t expect our vendors to be legal experts, but we do expect them each to understand and comply with the laws, rules and regulations of the industry, as applicable to the services or products provided.