Stimulus payment updates
Headlines about a potential third round of stimulus legislation are all over many news sites. We are keeping a close eye on all the developments and want to keep you in the know and help you quickly and easily check for a stimulus payment or any other account transaction anytime, anywhere.
These steps will help you prepare
Frequently asked questions
We don’t receive any advance information on the stimulus payments and details – we often find out the same time you do. We suggest checking the IRS stimulus page for any updates and for program eligibility information. The IRS expects to update the information on this page as news develops.
If you are enrolled in online banking, you can view direct deposits in your accounts by accessing online banking or through our automated telephone banking at 877.333.9530. You can also use the tools outlined in the above checklist to manage future stimulus checks. These tools include text banking and mobile alerts.
The federal government is determining the method of payment and other details including stimulus amounts. We do not have any input on what method of payment you receive or how much; for details visit IRS.gov/coronavirus. The IRS will update this page as new stimulus legislation passes.
Our Client First Center is happy to assist you with specific account or online banking questions during regular business hours which are Monday-Friday, 8am-8pm EST, and Saturday, from 8am-5pm EST. Please give us a call at 877.322.9530 or submit a secure message online. We are experiencing a high volume of calls, so we appreciate your patience.
If you receive a paper stimulus check you can use the First Financial Snap Deposit function on our mobile app. To manage a check distributed using direct deposit, review our checklist above these FAQs.
To use Snap Deposit:
- Just open the First Financial Bank mobile app (available on iOS and Android),
- Choose Snap Deposit.
- Just aim and snap a photo of the front and back of your check, and you’re good to go.
- Learn more and watch a quick video.
If you don’t have the First Financial Bank mobile app - all you need to do is download it to get started.
You may also cash or deposit the check at any First Financial banking center or utilize any First Financial ATM or ITM.
Direct deposits were disbursed by the federal government in the first week of January 2021. Paper checks have been mailed as well. If you have not received either payment, please check your payment status at IRS.gov.
There is no paperwork required to receive your check, and there is no way to accelerate the amount of time it takes to receive your check other than setting up direct deposit with the IRS.
Check advance scams
Fraudsters claim you’ll get your payment faster if you pay them a fee, but in reality they don’t provide you money, or will deposit fraudulent checks into your account and will ask for funds back before the check charges back. The IRS is doing everything it can to get checks out as quickly as possible.
The IRS does not communicate through email, send links to websites, or text about stimulus payments or other tax matters. It is important not to click links that you are sent via text or email.
Myth 1. The stimulus check will be taxed.
Myth 2. Next year’s tax refund will be lower.
Myth 3. My payment will take a long time to arrive.
Coronavirus Hardship Relief Program
We are here to help. If you are in a hardship situation, you can reach your First Financial Bank representative in one of the following ways:
- Call your First Financial banker at your local banking center. For a list of banking centers, hours, and phone numbers, please use our banking center locator.
- Reach out via our dedicated COVID-19 hotline at 844.897.9563. This line is open 8:00 AM - 8:00 PM EST Monday through Friday and 8:00 AM - 5 PM EST Saturday.
- Complete the COVID-19 Hardship Form and an associate will contact you to discuss your options.
We are working tirelessly for and with our clients. If you have already received hardship assistance and believe you may need an extension of the previous relief, please contact our Loss Mitigation Department at 800.896.7453.
Information accurate as of 02/17/2021.
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