f1RSTNAVIGATOR™ Preview Period Help

What to do during the preview

Use this time to confirm you can access f1RSTNAVIGATOR, review its features, compare it to your current online banking, note any differences, screenshot templates, and download historical statements/account history before access to your current online banking ends June 5 at 5 PM CT.

Basic Advanced & Premium

Webinars

Now is the time to register for webinars that will walk you through f1RSTNAVIGATOR and answer your questions so you can make the most of the preview period.

Register for a webinar On-demand webinars

How to get help

We have dedicated support for f1RSTNAVIGATOR clients during the conversion process. 

 

 

Give us a call Conversion resources page

First Financial will never ask you to provide your established sign in credentials. Be aware of potential calls or text messages from fraudsters posing as a First Financial or BankFinancial associate. If you receive a suspicious call, hang up and call us 844-466-3002.

How to sign in for the first time

Signing in for the first time

Looking for help signing in for the first time or how to access f1RSTNAVIGATOR? We have a video guide and printable quick reference guides. 

Printable guide View all videos

More to explore during the preview period:

Managing widgets

User maintenance

Create a contact

On-demand webinars:

Basic & Premium Webinar - 6/1

Advanced Webinar - 6/3

Frequently asked questions

During the preview period, users should:

  • Confirm they can log in successfully.
  • Review their business profile, accounts, loans, and users.
  • Compare current online banking information with what appears in f1RSTNAVIGATOR.
  • Screenshot or save templates from your BankFinancial's online banking.
  • Download account history and statements you want to keep from BankFinancial's online banking.
  • Make note of recurring payments scheduled for June 8 or later, since those will need to be recreated.

If you are using Autobooks this will no longer connect to fIRSTNAVIGATOR, but you may still access Autobooks directly at autobooks.co.

You should download any account history and statements you want to keep before 5:00 PM Central on June 5, when access to BankFinancial online banking and Treasury Management tools ends. This is especially important for historical loan statements, which will not transfer to f1RSTNAVIGATOR.

On June 5 at 5:00 PM Central, access to BankFinancial online banking and Treasury Management tools ends. This is the last opportunity to:

  • Download statements or account history you want to keep
  • Save or screenshot templates
  • Review and document any setup details you may need to recreate later

Transactions will continue to process during the transition, and BankFinancial debit cards will continue to work.

Several items will need to be recreated or re-established after conversion, including:

  • Established user and system alerts.
  • Recurring payments scheduled for June 8 or after, including transfers, ACH, and wires.
  • Account maintenance performed between May 20 and June 5.
  • Certain user permissions, including permissions to manage transfer templates and consumer payments.
  • Account nicknames.
  • Historical loan statements.

Historical eStatements may take up to 8 weeks to populate.

Download the f1RSTNAVIGATOR mobile app

To access the f1RSTNAVIGATOR™ mobile app, visit the Apple App Store or the Google Play Store. Search “f1RSTNAVIGATOR.”

Still have questions? Chat with one of our professionals

If you need any assistance, or you just want to make sure you’re on the right track, don’t hesitate to reach out! We’ll get you in touch with a First Financial Bank team member to help you with any questions you may have.

Get in touch