First Financial will never ask you to provide your established sign in credentials. Be aware of potential calls or text messages from fraudsters posing as a First Financial or BankFinancial associate. If you receive a suspicious call, hang up and call us 844-466-3002.

f1RSTNAVIGATOR™ Basic & Premium help

Find guides and support to help you get the most from your Treasury Management products, including f1RSTNAVIGATOR Basic and Premium. Can’t find what you need? Contact your Treasury Management Advisor or call the Business Support Center at 844.466.3002.

How to sign in for the first time

Signing in for the first time

Need help signing in for the first time or accessing f1RSTNAVIGATOR?

Use our step-by-step video guide or download the printable quick reference guide to get started quickly.

Printable guide View all videos

Schedule an online banking training session

Join the First Financial team for a webinar to learn more about platform differences including customer self administration, information reporting, and advanced services.

Register for webinar Watch webinar

Quickbooks® Quick Reference Guides

Connecting QuickBooks®

Connect QuickBooks® for the first time using this guide. 

Export an OFX file

How to export an OFX file from QuickBooks® Online.

Video resources

Create an Alert

Create a Contact

Create and Download Report

Stop Payments

Managing Widgets

Customizing List Views

Standard ACH

Wire Transfer

Account Transfers

Employee Payments

User Maintenance

Accessing the System

On-demand webinars

Basic & Premium Webinar - 6/1

Advanced Webinar - 6/3

Frequently asked questions

You can access the system by navigating to bankatfirst.com. Your login credentials, including your initial password, were sent via email from f1rst@e.bankatfirst.com. If you're having trouble finding the email or logging in, please contact support and we will resend your password email.

If you are using Autobooks this will no longer connect to fIRSTNAVIGATOR, but you may still access Autobooks directly at https://app.autobooks.com.

Several items will need to be recreated or re-established after conversion, including:

  • Established user and system alerts.
  • Recurring payments scheduled for June 8 or after, including transfers, ACH, and wires.
  • Account maintenance performed between May 20 and June 5.
  • Certain user permissions, including permissions to manage transfer templates and consumer payments.
  • Account nicknames.
  • Historical loan statements.

Historical eStatements may take up to 8 weeks to populate.

Automatic payments, such as those for loans, may need to be set up in the new system. Please verify your recurring payment setups. If they did not transfer, follow the instructions to set them up or contact support for help.

If your account or routing numbers have changed, your payroll provider will need the updated information. If not, no action is needed.

For the first payroll batch, you need to add each employee individually. In future, you can use the saved template function to streamline the process.

Some advanced features like Positive Pay and Remote Deposit require individual training. Reach out to your relationship manager or visit here for more information.

Still have questions? Chat with one of our professionals

If you need any assistance, or you just want to make sure you’re on the right track, don’t hesitate to reach out! We’ll get you in touch with a First Financial Bank team member to help you with any questions you may have.

Get in touch