You can easily manage your credit card account online at ezcardinfo.com. You’ll be able to see account and reward balances, pay your bill, report a lost or stolen card, and redeem rewards among other things.

You can request a PIN by calling the number on the back of your card.

We’ll generally send you a replacement card shortly before your current card is set to expire. If you do not receive your replacement card, you can easily request one by calling the number on the back of your card.

A balance transfer can be requested by calling the number on the back of your card or by calling your local banking center. You can submit up to three balance transfers in each session; however, your transfer amount cannot exceed your total credit available, so be sure to plan for applicable fees and interest charges, as well as any pending purchases, advances or transfers when determining your transfer amount.

The cash credit line is the maximum available credit for bank cash advance transactions.

You can view your credit line on your statement, on the credit card account details page of the website or by calling Client First Center at 877.322.9530.

Yes, you can request an increase in your credit limit on our website or by phone.

If your card is lost or stolen, you can report it by calling 877.339.4078. Once reported, we’ll deactivate your old card so no one can use it and you can tell us if there are purchases on the account you didn’t make.

With Visa’s^® Zero Liability, you will not be held responsible for any purchases made if your card is lost or used without your authorization.⁴

First Financial Bank does not charge a fee for using your credit card for foreign currency transactions. Foreign purchases will be converted at the foreign exchange rate in effect at the time of processing the charge.

Yes, your card can be used at any ATM with the Visa^® symbol. Your withdrawal will be converted at the foreign exchange rate in effect at the time of processing the charge. While we do not charge a foreign transaction fee, you may be charged a cash advance fee.

Your First Financial Bank Visa^® card is equipped with EMV chip technology, so you should have no trouble using it while abroad, but we recommend contacting us before traveling out of the country to avoid any disruption.

If you encounter any problems with your account while traveling within or outside the United States, please call the phone number on the back of your card.

A credit card generally has a simpler application process and provides a good option for everyday purchases, large and small, anywhere Visa^® is accepted. Credit cards typically require no collateral and offer more flexibility for purchases and repayment. 

A line of credit is generally used when a borrower needs a significantly higher credit line than a credit card will provide, or if they need to borrow actual cash for big-ticket purchases, such as home remodeling projects.

You can easily update your address or email address by calling the number on the back of the card, contacting our Client First Center at 877.322.8100, or sending a written request to Card Services, P.O. Box 42070, Middletown, OH 45044.

Your credit score is affected by a number of factors, including the credit you have available, how much of that credit you’re using, and your payment history. Applying for and/or opening a new credit card will factor into your score.