Smartphone displaying First Financial Bank mobile app next to laptop displaying First Financial Bank online banking screen
Smartphone displaying First Financial Bank mobile app next to laptop displaying First Financial Bank online banking screen

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Find the information you need to get the most use from our online and mobile banking services and customize your experience.

Banking Solutions and Topics

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Online and mobile banking FAQs

Please call us at 833.327.6370 or visit your local financial center and we will be happy to help you.

Tagging transactions in the new app and online banking is easy. Simply click on the account where the transaction occurred and then click on a specific transaction. From here you'll have the ability to add tags, notes, and see similar transactions.

We make it easy to enroll in online banking from your phone, laptop, or tablet. Simply download the app from Google Play or the Apple Store or click the link to enroll from your browser. Then follow the prompts for entering and confirming your email address and phone number and setting up two-step verification for your security. Read and agree to the terms and conditions, and you’re all set!

If you’ve already signed in for the first time, you can click on forgot password in the app or online banking sign in section. If you haven’t signed in for the first time, you’ll need to use the temporary password we mailed you. If you didn’t receive this temporary password or don’t remember it, you can contact our Client First Center or your local financial center.

Your security is our highest priority, and to protect your personal and financial information, we have strong encryption measures in place, and we recommend you set up two-step authentication and a PIN to supplement your password.

No, enrolling and using services both online and in-app are free1 for First Financial Bank customers with a checking or savings account.

Please call us at 833.327.6370 or visit your local financial center and we will be happy to help you.

Yes, this is a security measure to ensure that only the user associated with your log in can access your accounts. If you suspect fraud on your account, please give us a call immediately.

Yes, you can easily search for specific transactions by using the "search" icon in the transactions section of the app. To begin, from the dashboard select the account you want to search then click on transactions.

You can view individual account activity by clicking on the the specific account you want to view. 

Once logged in to online banking, click the tile titled "Credit Cards" and click view details. This will automatically take you to our dedicated card management system where you can see transactions, pay your bill, and view your rewards.

Please call us at 833.327.6370 or visit your local financial center and we will be happy to help you.

If you accidentally selected using Authy for two-factor authentication, you can turn it off in the app or online banking by clicking on settings and then security. You can select “2-step verification” and remove Authy as an option. You can also configure a different option for authentication in this area.

If you use a password vault such as PassKey, you will need to login to it, delete the link to the old online banking, and create a new connection using the link secure.bankatfirst.com and your new username and password.

To apply for f1RST® Balance Boost, click on your eligible checking account within the app. The account details menu will include “Balance Boost” as an option. You will need to click on this option and then hit apply on the next screen.2

If you’ve accidentally hidden an account or if an account isn’t showing up on your dashboard, navigate to the settings menu and then select First Financial Bank under the “Accounts” header. On the next screen you should see all the accounts linked to your name. Click on the account(s) that aren’t showing up and select “Display in online and mobile banking."

You can try using a different browser, or you can clear your browser cookies by pressing control, shift, and delete at the same time on your keyboard. This method will clear all your cookies, including non-First Financial websites.

Bill Pay FAQs

Bill Pay is a digital platform that sends payments directly from your First Financial Bank checking account to a payee of your choosing. If an electronic payment is not available, First Financial Bank will send a check directly to the payee.

Typically, electronic payments process within two to five business days and check payments take seven to 10 business days. Delivery times may vary, but when you schedule your payment, the estimated delivery date is noted on the screen for you.

Yes, when making a payment be sure to select More to view additional ways to apply your payment or include a memo. On the desktop select Pay and you will see additional options. On the app select Transfer to see options.

Currently, to view check numbers you will need to sign into online banking using a desktop computer. We are working to make check numbers available via the app as quickly as possible and will be provided the near future.

Account alert FAQs

Text, email, and in-app notifications are sent in real time3 as soon as a monitored action takes place, such as suspicious login activity or your account balance drops below a specified amount.

Yes. First Financial Bank never charges for any alerts we send you.1

Mobile check deposit FAQs

Mobile deposit allows you to deposit paper checks directly into your qualified First Financial Bank checking, savings, or money market account by taking a picture of the front and back of your check using your Apple® or Android™ compatible device and uploading it into the app.

You can access up to $225 of the mobile deposit immediately if it’s deposited by 8:30 PM EST on a business day. You’ll receive an email confirmation to the email associated with your online banking account.

Yes, based on several criteria, there are daily limits to dollar amounts and number of checks you can deposit. Daily deposit dollar and count limits may vary and are subject to change at our discretion. For more information visit a local financial center or give us a call.

Yes, we don’t charge transaction fees for mobile deposits. However, data or message fees from your wireless carrier may apply.4

Checks should be kept securely for 30 days and then can be destroyed.

Money management FAQs

Yes. You can add any car loans, student loans, credit cards, or other financial accounts to the money management tool and get updated information about your balances, spending information, and more.

The money management tool makes it easy for you to set saving goals, whether it’s a short-term goal like putting aside money for a vacation or a long-term goal like saving for college or retirement. Simply set a completion date and your goal amount, and the tool will tell you how much you need to set aside each month. An easy-to-read trend bar shows you whether you’re on track to reach your goal.

Yes, it is completely free to use.

Digital wallet FAQs

Yes! Apple Pay, Google Pay, and Samsung Pay never use your actual debit or credit card number when transmitting payments. Instead, they create an encrypted device account number stored in the Secure Element, a dedicated chip in your phone. When you make a payment, the device account number and a transaction-specific dynamic security code process the payment.

How to link your First Financial Bank account with Quicken® or QuickBooks®

To connect your First Financial Bank account to Quicken, you’ll need to know your sign-in information with us. You’ll use this information while within the Quicken app to link your accounts. For a full guide to adding accounts to Quicken, visit their help center page on adding external accounts. You can find the right bank by searching for First Financial Bank – OH NEW.

Please note: we offer both web and direct connect options for Intuit and Quicken products. If you choose to use direct connect, you’ll need to sign into online banking on a desktop computer and navigate to your security settings by clicking on the bottom left hand icon. From here, you will see an option to manage direct connections.

To connect your First Financial Bank account to QuickBooks, you’ll need to know your sign-in information with us. You’ll use this information within the QuickBooks app to link your accounts. For a full guide to adding accounts to QuickBooks, visit their help center page on adding external accounts. You can find the right bank by searching for First Financial Bank – OH NEW.

Please note: we offer both web and direct connect options for Intuit and Quicken products. If you choose to use direct connect, you’ll need to sign into online banking on a desktop computer and navigate to your security settings by clicking on the bottom left hand icon. From here, you will see an option to manage direct connections.

If you are having issues connecting to Quicken or QuickBooks you need to sign in to online banking or the app. Once signed in, navigate to the settings menu and then select “Security” and “Direct Connect (Manage)” to fully connect Quicken or QuickBooks.

If you previously had Quicken or QuickBooks connected to your account, you'll need to disable the previous connection before establishing a new connection. Please reference the QuickBooks set up guide for additional information.

Still need help?

Give us a call or find a financial center near you to get personalized assistance and guidance.


1 Standard messaging and data rates may apply.

2 Balance Boost is a borrowing feature included with most personal use First Financial Bank checking accounts. Any joint account holder must be 18 or older and enrolled in Online Banking to use Balance Boost. With an eligible checking account open for 30 days or more, your ability to use Balance Boost and the amount you are able to borrow is based on your First Financial Bank checking account history, including but not limited to account balances, transactions, overdrafts and return history. An active or recent bankruptcy or other legal process may disqualify you.

Balance Boost is subject to terms and conditions on your loan agreement. You can borrow in increments of $1 with a minimum borrowing amount of $200. The maximum amount you may be eligible to borrow is $1,000. Although your credit score is not used to determine eligibility, once you borrow money using Balance Boost, your account and activity will be reported to the credit bureaus. Balance Boost may positively or negatively affect your credit score. The Courtesy Cash limit on your checking account is reduced when you have an outstanding balance on your Balance Boost.

Funds may be deposited into and available in your First Financial Bank checking account in as quickly as 5 minutes. Although 5 minutes is typical, there may be times when funds are not deposited and available in your checking account until the next day depending on processing times. A Balance Boost loan must be paid in full with at least a one day waiting period before another Balance Boost loan may be approved (only one outstanding loan at a time per checking account and per individual). No more than three Balance Boost loans may be approved within a rolling 6-month period on any given checking account or by any individual.

3 Subject to carrier availability and processing limitations.

4 Deposits are subject to verification and not available for immediate withdrawal. Daily deposit dollar and count limits may vary and are subject to change at our discretion. Data or message fees from your wireless carrier may apply. Online banking enrollment is required for mobile deposit and mobile apps.

Accounts subject to Online Services User Agreement. All deposit accounts are subject to the Terms and Conditions, Special Handling/Electronic Banking Disclosure of Charges, and possibly other disclosures.