welcome to First Financial Bank

Yes! Starting June 8, clients will be able to bank at any of our 151 First Financial locations throughout Ohio, Indiana, Illinois, and Kentucky. Use our easy location finder in the First Financial app or at bankatfirst.com/locations to find your nearest location or ATM wherever you travel.

Bill Pay payments and payees will take several logins before they show up for you in online banking.

Prescheduled bill payments will be processed through BankFinancial Bill Pay through June 5 and through First Financial Bill Pay after June 8.

Please note: Recurring bill payments and recurring transfers between your internal accounts will carry over. However, recurring external transfers will not carry over and will need to be set up again.

If you are opted in to eStatements, your historical eStatements and check images and will take up to 8 weeks to populate within online banking. Your go forward eStatements will populate in online banking as they become available each month. 

Yes! If you currently use Zelle^® through BankFinancial, you will need to re-enroll through online banking. It will take 2 business days after your first login to First Financial online banking before Zelle^® is available to enable. You will need to re-set up any Zelle^® contacts and re-enroll your phone number or email. If you need to access Zelle^® sooner, please call us at 844.536.3001.

If you did not previously use Zelle^® with BankFinancial and want to enable it within your First Financial Bank online banking, please call us at 844.536.3001 and we'll be happy to assist. It is for your security that we require our clients to call us or visit a branch to enable use of Zelle^®. Please note Zelle^® is not available through online banking for business accounts.

Yes! We offer telephone banking so that you can easily access your accounts and transfer money between accounts 24/7.  You can opt in after June 8 by calling our Client First Center. When you call us for the first time, you’ll need to set up a PIN. You will also need your account number and some personal information that only you will know. More information is also available on bankatfirst.com.

Yes! Your deposit and any automated ACH payments (i.e. mortgage or utilities payments) will transfer over to First Financial Bank. However, it's always a good idea to validate that everything transferred over as expected and ensure you are paid as expected.  

Several of our accounts are fee-free or offer ways to earn out of your account such as keeping a minimum balance in it or by opting in to eStatements. Please call us or speak with your banker to ensure you are in the right account type to meet your needs.   

The BankFinancial credit card program is a partnership with Elan Financial Services. Elan owns and manages your credit card account and will contact you with more information about replacing your current BankFinancial credit card with a new Elan credit card. Your current card will continue to work until you receive your new card from Elan.

You can view our entire library of personal banking FAQs here. 

We have plenty of resources including guides and video tutorials on our f1RSTNAVIGATOR resource pages. You can access resources for Basic & Premium or Advanced. 

To find out more about Remote Deposit Capture, head on over to our resources page. 

You should have received your new Visa^® debit card in the mail around May 26. If you haven’t received your Visa^® debit card by June 8, call us on our dedicated conversion line for BankFinancial at 844.466.3002 or visit your local banking center to get a card instantly issued.