Visiting a First Financial Banking Center

Latest Update: November 16, 2020

Our banking centers' offices have been open these past months, and we continue to happily serve you at our First Financial banking centers. Beginning November 16, our banking center lobbies will be accessible by appointment only. As we all practice appropriate social distancing, please use the information below to assist you in conducting your banking.

  • Remember you can access your accounts at bankatfirst.com.
  • Virtually all banking transactions can be conducted from the comfort of your home, including:
  • Our drive-thrus are available to help you if you prefer not to enter a banking center.
  • Call your local banking center for assistance; phone numbers can be found in the branch locator below.
  • Contact our Client First Center at 877.322.9530, by chat, or by email.
  • Use our ATMs and ITMs to obtain cash and conduct many other transactions at your convenience.

If you choose to visit a First Financial banking center, please note the following:

  • Our branch offices (with a few exceptions noted below) are open by appointment, and ready to serve you.
  • We look forward to working with you face-to-face and we want you to know that your health and safety are important to us. That's why we're following enhanced health and sanitation measures so that you feel safe when you visit our bankers:
    • Our associates will be wearing masks for the safety and wellbeing of everyone.
    • We require customers also wear masks.
    • If you are sick or have a temperature, please stay home and reach out to us for remote assistance.
    • The occupancy of each branch office is limited in order to comply with government regulations concerning social distancing. You’ll see that our maximum lobby occupancy is noted on the door sign. 
    • Our waiting areas will be closed inside the bank, so please call from your car as you arrive for your appointment. Only those who need to be present for your transaction should attend. Appointments are also staggered to facilitate social distancing.
    • You'll also see some changes to the banking center including plexiglass shields and floor stickers, similar to other businesses, for the protection of all.

More safety guidelines for bank visits appear in the frequently asked questions below.

Frequently Asked Questions
  • Banking Center Reopening

    How can I stay safe when I visit your banking center?

    We require that customers wear masks to their appointments, to keep everyone safe inside our banking centers. If you're sick or have a temperature, please stay home until your symptoms subside. If you have an immediate need you can use our drive-thru instead of our lobbies.

  • Banking Center Reopening

    What are First Financial's safety and security measures within the banking centers?

    Your safety and security are always priorities at our locations. Our associates are following social distancing guidelines, wearing masks, and utilizing plexiglass shields for your protection.  We are also supporting extensive sanitation guidelines, which include closing our restrooms.

  • Banking Center Reopening

    Do I need to wear a mask when visiting a First Financial Lobby?

    Many of our locations are in areas where face masks are mandated by a state or local authority. We continue to require that everyone wear a mask while visiting our banking centers.

  • Banking Center Reopening

    Are all First Financial banking centers open?

    With a few exceptions noted below, our banking center lobbies are open by appointment and ready to help you with transactions you need to do in person; our drive-thrus are available without an appointment. You can bank with us anytime, anywhere, using online banking. You can also use the First Financial mobile app or visit one of our ITMs/ATMs. Check our banking center/ITM/ATM locator below for the most convenient location.  And, you can always call your branch for additional assistance.

  • Banking Center Reopening

    How do I access my safe deposit box?

    You can access your safe deposit box during banking hours, by appointment.

  • Banking Center Reopening

    What if I need help but am unable to visit a branch?

    Please call 877.322.9530 for assistance with your personal or business accounts. Our associates are available to help you Monday – Friday from 8:00 AM EST to 8:00 PM EST and on Saturdays from 8:00 AM EST - 5:00 PM EST. Automated account access is available 24/7. You can also email us or chat with us during the hours noted above on our website homepage.

  • Banking Center Reopening

    Should I come to a banking center if I think I'm a scam or fraud victim?

    We know it can be very upsetting if you think you're the target of a fraudster or scam. If you believe you're a victim, don't come into the banking centers, call us right away to report the suspected fraudulent activity at 877.322.9530, and we will assist you.

  • Banking Center Reopening

    If my debit or credit card is lost or stolen, should I come to a banking center?

    If you believe your debit or credit card has been lost or stolen, you do not need to come into the banking center but call us right away to report the suspected activity at 877.322.9530 and we will assist you.

  • Banking Center Reopening

    If I can't come into a banking center, are there any other options?

    Yes, we have multiple ways that we can provide to let you conduct your banking business anytime, anywhere. Check the list below for options:

    Telephone Banking

    You can reach us at 877.322.9530, for assistance with your personal or business account, Monday – Friday from 8:00 AM EST to 8:00 PM EST and on Saturdays from 8:00 AM EST - 5:00 PM EST

    Online/Mobile App

    • Safely and efficiently check balances, transaction history
    • Order paperless statements
    • Make a mobile deposit
    • Pay bills
    • Set up security and account alerts
    • Transfer funds between First Financial accounts
    • Create text banking notifications
    • Reorder your checks
    • Enter a stop payment order
    • Find the nearest banking center, ATM or ITM

    Download our mobile app for iPhone or Android.

    Chat

    Chat with our associates Monday – Friday from 8:00 AM EST to 8:00 PM EST and Saturdays from 8:00 AM EST - 5:00 PM EST.  Access our chat feature at www.bankatfirst.com as this feature appears on the bottom right corner of the homepage. Just click and start chatting.

Open Drive-Thru and Lobby Access by Appointment—Banking Center by Region

Tri-State (IN/OH/KY)
Lawrenceburg
Bright
Aurora
Harrison
Cheviot
Bridgetown
Hebron
4th & Vine
Monfort Heights
Edgewood
Delhi
Oakbrook
Dent

Cincinnati Central
Walnut Hills
Hyde Park
College Hill
Anderson
Kenwood
Mt. Healthy
Northgate
Short Vine
Montgomery
Madeira
Roselawn
Mason Montgomery

Cincinnati North
Downtown Hamilton
Ross
Fairfield Town Center
Washington Blvd.
Monroe
Kingsgate
Fairfield South Gilmore
North Lebanon
Landen
Liberty Commons
Union Center
Plaza

Dayton, OH
Downtown Middletown
Kettering
Wilmington
Trenton
Breiel
Centerville Place
Englewood
Liberty Tower
Springboro
Cornerstone
Dayton North Main
Alex Bell
Huber Heights
Bishop Square

Indianapolis, IN
Alexandria
Indianapolis North
Monument Circle
Carmel
Avon
Bargersville
White River
Franklin
Taylorsville
Emerson Ave.
86th St.
Harrison Crossings
Crawfordsville

Louisville, KY
New Albany
Grant Line
Georgetown
Shelbyville
Harrodsburg
Lawrenceburg
Frankfort
Jeffersonville
Crescent Hill
Fern Creek
Jeffersontown
Middletown
St. Matthews
Treyton Oaks (employees and residents only)

Northern Ohio
Union City
Clyde Buckeye St.
Paulding
Van Wert Summit
Delphos
St. Marys
North Manchester - Market St.
Hartford City - Washington St.
Rockford
Fort Recovery
Harbor Square
Portland Main

South Central Indiana
Madison North
Madison Downtown
Hanover
Creekview
Hope
North Vernon
West Hill
Linton
Columbus - Central Ave.
Madison Hilltop
Downtown Columbus
Seymour
Bloomington
Bloomington East

Central Ohio
Troy Main
Troy West
Downtown Worthington
Bexley
Worthington
Columbus Commons

Northwest Indiana
Williamsport
45th Street
Watseka
Goodland
Kankakee
Hoopeston
Delphi
Rossville
Flora
Schererville
Hobart
Gary
Summit Crossings
Downtown Highland
Hessville

East Central Indiana
Greensburg
Greensburg Lincoln
Shelbyville
Connersville
Batesville
Versailles
Vevay
Rushville
New Castle
Brookville
Hagerstown
Richmond
Rising Sun 
St. Leon

Drive-Thru Open, Lobby Access by Appointment for Safe Deposit Box Entry Only—Banking Center by Region

Northern Ohio
Van Wert Downtown

Current Temporary Banking Center Closures

The following banking center is located in a retirement community. Out of an abundance of caution, this banking center will remain closed. Please visit a nearby banking center to meet your banking needs.

Banking Center Temporarily Closed
Berkeley Square (Hamilton, OH)

Nearest Banking Center
Plaza (Hamilton, OH)

ATM Available
No

The following banking centers are temporarily closed. Please visit a nearby banking center to meet your banking needs.

Banking Center Temporarily Closed
Upper Arlington (Columbus, OH)
Parsons (Columbus, OH)

Nearest Banking Center
Columbus Commons (Columbus, OH)
Columbus Commons (Columbus, OH)

ATM Available
Yes
Yes

Type in an address, city or zip code to find the nearest First Financial Bank banking center or ATM. First Financial Bank is part of the Allpoint ATM network, giving you access to more than 55,000 ATMs worldwide.1

 

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