Be careful! Fraudsters claiming to be from First Financial Bank and other banks are requesting money for fraudulent loans.
Your Security Is Our Priority


At First Financial Bank, our client safety and security is very important. For this reason, here are a few things you should know about your online account and our contact methods. Your User ID and Password will stay the same. We'll never e-mail or call you to ask you for any personal information as a requirement for getting additional security to manage your accounts online.


Our priority is to ensure your financial information is safe and secure. For more information on the types of scams you need to recognize, please read through our Security page. To report suspicious e-mail or other scams, please contact us at or 877-322-9530, immediately.


We use a variety of technologies and techniques to help ensure that our products and services are secure. We also want to provide you with the tools so you can take initiative to control these risks as well when you use your personal computer or conduct business online. Explore our tips on how actions you can take to protect your personal information.

First Financial Security News

Equifax Incident

Fraud and identity theft continue to pose a major threat to the individuals and businesses we serve. That’s why we focus on making the security of your personal and financial information a top priority. We use a variety of technologies and techniques to help ensure that our products and services are secure.  

Fraud Prevention Tips

When it comes to protecting your information, prevention is key. Please review the tips below to help you be proactive in mitigating the potential risk of having your information compromised. 

•  Monitor credit reports, bank account statements, and transactions

•  Set up alerts through our mobile app or online banking

•  Use password precautions

  • Change your password often

  • Ensure password is long, uses symbols and is not generic

  • Do not use the same password for multiple sites or accounts

•  Do not give out personal information such as your passwords, PINs, credit card number, social security number, etc.

  • A select few organizations have the legal right to your social security number including your employer, banks and lenders, investment funds, the IRS and government-funded programs such as workers’ compensation 

Fraud Support Tips

If you believe your information has been compromised, our team is here to support you. To help reduce the level of impact post-compromise, please review the additional tips below. 

• Immediately report unauthorized transactions to our Client Service Center team

  • Based on your situation, consider notifying the local police, Federal Trade Commission or the FBI’s Internet Crime Complaint Center

•  Consider placing a freeze or fraud alert on your credit report by contacting the appropriate credit bureau

  • Experian, call 888.397.3742

  • TransUnion, call 800.680.7289

  • Innovis, call 800.540.2505

  • Equifax, call 800.525.6285

•  Obtain identity theft protection if necessary 

For questions or concerns, please contact our Client Service Center at 877.322.9530 or visit your local banking center.  

Beware of Foreclosure Rescue Scams
Scam artists have stolen millions of dollars from distressed homeowners by promising immediate relief from foreclosure.

First Financial warns of phone scam
Be careful! Fraudsters claiming to be from First Financial Bank and other banks are requesting money for fraudulent loans.

IC3 issues alert on CryptoWall Ransomware
The Internet Crime Complaint Center (IC3) has issued an alert warning; individuals and businesses are still at risk of CryptoWall ransomware.


Protect Your Business

Corporate account takeover is a type of fraud where thieves gain access to a business’ finances to make unauthorized transactions, including transferring funds from the company, creating and adding new fake employees to payroll, and stealing sensitive customer information that may not be recoverable. First Financial Bank recommends following these tips to keep your small business safe.

  • Educate Employees

    Educate Employees

    Educate your employees. You and your employees are the first line of defense against corporate account takeover. A strong security program paired with employee education about the warning signs, safe practices, and responses to a suspected takeover are essential to protecting your company and customers.

    Business Solutions
  • Online Environment

    Online Environment

    Protect your online environment. It is important to protect your cyber environment just as you would your cash and physical location. Do not use unprotected internet connections. Encrypt sensitive data and keep updated virus protections on your computer. Use complex passwords and change them periodically.

    Business Solutions
  • Bank Resource

    Bank Resource

    Work with your bank to prevent unauthorized transactions. Talk to your banker about programs that safeguard you from unauthorized transactions. Positive Pay and other services offer call backs, device authentication, multi-person approval processes and batch limits help protect you from fraud.

    Business Solutions
  • Be Vigilant

    Be Vigilant

    Pay attention to suspicious activity and react quickly. Look out for unexplained account or network activity, pop ups, and suspicious emails. If detected, immediately contact your financial institution, stop all online activity and remove any systems that may have been compromised. Keep records of what happened.

    Business Solutions
  • Stay Educated

    Stay Educated

    Understand your responsibilities and liabilities. The account agreement with your bank will detail what commercially reasonable security measures are required in your business. It is critical that you understand and implement the security safeguards in the agreement. If you don’t, you could be liable for losses resulting from a takeover. Talk to your banker if you have any questions about your responsibilities.

    Business Solutions
Protect Your Identity

Identity theft is when someone steals your identity and opens credit cards, bank accounts or other accounts to commit fraud or theft, using YOUR IDENTITY!

According to the Federal Trade Commission, identity theft is one of the fastest growing crimes in America. Hundreds of thousands of cases continue to be reported each year with no certain slow down in the future. There are several things that you can do to protect your identity. Unfortunately there is no 100% guard against protecting yourself, but there are ways to make it more difficult for a thief to steal your information.

• Review your credit report at least once a year. Look for any discrepancies or accounts that may not be yours. 

• Consider opting out of unsolicited credit card offers. To do this call 1-888-567-8688.

• Be wary of "shoulder surfers." These are individuals who try to get close enough to you to obtain your PIN numbers.

• Monitor your bank and other statements carefully. Make note of the times that you receive your bills, so you'll know if a bill is missing or unauthorized purchases have been made.

• Limit the number of credit cards that you carry with you.

• Buy a shredder ... and use it! Shred anything with personal information on it such as old receipts, old bank statements, everyday bills, pre-approved credit card offers, medical statements and documents with personal information on it.

• Keep track of your credit card receipts and store them in a safe place until your credit card statement arrives for you to reconcile.

• Be careful with what you do with your credit card statements, especially since many still have full account numbers and expiration dates listed on them.

• When completing credit applications be sure to fill all applications out completely and consistently. Every bill that you receive should be addressed exactly the same.

• Do not have your Social Security number printed on your checks.

• Do not carry your Social Security card with you in your purse or wallet.

• Never leave paid bills in your mailbox for the carrier to pick up. Drop them off at a post office box.

• If you do business online, be sure that the company you are doing business with has a privacy policy. Know how they will deal with your personal information.

• Make sure any site you do business with has a secure site. You'll know this if the Web page you're on begins with "https" instead of "http".

• If you're shopping online look for the Verisign Certificate, the Trust-e symbol, the Better Business Bureau symbol or a certificate of similar type indicating that the business has been audited and deemed trustworthy.

• If you are moving, contact your creditors immediately to get your information updated.

• Never give your credit card or social security number to anyone by telephone even if you made the call, unless you can positively verify that the individual or caller is legitimate.

When it comes to money and privacy college students act carelessly. In a survey by Impulse Research for Chubb Group Insurance Companies the following results were discovered:

• Only 30% of college students reconcile their credit card and bank statements, if ever.

• Forty-nine percent of college students receive credit card applications on a regular basis; 30% actually throw them out without destroying them.

• Forty-eight percent have grades posted by Social Security numbers.

• Some things you can do as a college student to protect yourself include destroying any pre-approved applications for credit. Shred them; by-pass those tables with the "Get A FREE T-Shirt" when you complete a credit application; don't leave your mail around for anyone to steal; and always keep close tabs on the use of your Social Security number. Speak with the university if they require you to use your Social Security number as your Student ID. See if they can generate a random number for you. And, when grades are posted, see if your professor can also use a random number for you.

• Contact the fraud departments of all the major credit bureaus and ask that a "fraud alert" be placed on your file and that no credit be granted without your permission. Request a copy of your credit report from each of the bureaus; they must give you a free copy of your report if it is inaccurate because of fraud. You should request this in writing also.

• You will automatically receive a free credit report from each of the three agencies and you will be opted out of pre-approved credit card and insurance offers once the credit-reporting agencies have been notified.

• After you receive your report be sure to make note of the number assigned to your account. This will be helpful in communications with the credit-reporting agencies.

• Write a victim statement explaining what happened to you and ask for it to be added to your file at each credit-reporting agency.

• Contact creditors where any of your accounts have been tampered with or an account opened without your knowledge. Put your complaint in writing.

• Complete the Identity Theft Affidavit and make copies to send to your creditors.

• File a police report. Be sure to get a copy of the report in case creditors need proof of the crime later.

• Change all of your account passwords.

• You may need to change your driver's license number if someone is using yours as an ID.

• If your SSN has been used fraudulently, notify the Office of the Inspector General. Be sure to ask for a copy of your "Personal Earnings and Benefits Statements," and check for accuracy.

• For more information read the guide by the Federal Trade Commission, "When Bad Things Happen To Your Good Name."

Protect Yourself Online

Though the internet has many advantages, it can also make users vulnerable to fraud, identity theft and other scams. First Financial Bank recommends the following tips to keep you safe online.


Set strong passwords. A strong password is at least eight characters in length and includes a mix of upper and lowercase letters, numbers, and special characters.

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Personal Information

Set strong passwords. A strong password is at least eight characters in length and includes a mix of upper and lowercase letters, numbers, and special characters.

Personal banking

Internet Connection

Secure your internet connection. Protect your home wireless network with a password. When connecting to public Wi-Fi, be cautious about what you send.

Online banking

Update Computers

Keep security software, web browsers and operating systems on your computers and mobile devices updated. This is the best defense against viruses, malware and other online threats. Tip: Use automatic updates to alert you.

Enroll in online banking


Shop safely. Before shopping online, make sure the website uses secure technology. When you are at the checkout screen, verify that the web address begins with https. Also, check to see if a tiny locked padlock symbol appears on the page.

Smart spending solutions


Read the website's privacy notice. Though complex, privacy notices can show how the site protects the personal information it collects. If you don’t see or understand a site’s privacy notice, consider doing business elsewhere.

Our privacy notice
Protect Your Mobile Device

Personal Banking

Let First Financial help you on the path to success, from opening an account, buying a home or planning for the future. We are committed to one thing: building client success.

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Business Banking

At First Financial Bank, we don’t just want to earn your business; we want to know your business. That’s why we work so hard to understand your industry, your needs and your opportunities.

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Get To Know Us

For more than 150 years, one thing has remained the same - our continued commitment to helping individuals and businesses on their path to success. Find out more about our team.

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All loans are subject to credit approval