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  • Online and Mobile Banking

    Will my Online Banking service continue?

    Yes. If you are currently enrolled in Online and Mobile Banking with MainSource Bank, you will be automatically enrolled in First Financial Online and Mobile Banking. You can begin accessing your new First Financial Bank account(s) any time.

  • Online and Mobile Banking

    When will I no longer be able to access my MainSource Bank Online Banking?

    Your MainSource Online and Mobile Banking is no longer available. You may now log in to your First Financial online and mobile banking. Please note, any pre-scheduled funds transfers scheduled to process May 23, 2018, through May 29, 2018, did not occur.

  • Online and Mobile Banking

    How do I sign up for Online Banking?

    If you currently do not have Online Banking with MainSource Bank, but would like to enroll in First Financial Bank’s Online and Mobile Banking please visit www.bankatfirst.com. Select the LOGIN tab in the top right corner and select "Enroll in Online Banking."  

  • Online and Mobile Banking

    Are there any computer requirements to access First Financial Bank’s Online Banking?

    Yes. To ensure you are able to access and have full functionality of your new First Financial Bank Online Banking account, the most updated browser versions should be used from a desktop.

    PC browser compatibility 

    • Google Chrome 37 and later 
    • Microsoft Internet Explorer 11.X 
    • Microsoft Edge™ 
    • Mozilla® Firefox® 33 and later 
    • MAC browser compatibility 
    • Google Chrome 37 and later 
    • Safari 9 
    • Mozilla® Firefox® 33 and later
  • Online and Mobile Banking

    Does First Financial Bank offer Mobile Online Banking?

    Yes. Clients who were enrolled in MainSource Online Banking will automatically be able to access First Financial Mobile Online Banking. First Financial Bank has a mobile app for both Apple iOS and Android devices. Download the First Financial Mobile App from the Apple iOS App Store or Google Play Store.  Mobile App Compatibility  Apple iOS 9 and later  Android 4.0.3 and later

  • Online and Mobile Banking

    How do I log in to my First Financial Bank Online Banking?

    1. Go to the Online Banking login on www.bankatfirst.com in the upper right corner of the website or open the First Financial Bank app.

    2. Select ‘New to Online Banking? Click Here for First Time Login’ from the website or click on ‘I am a new user’ from the mobile app.

    3. Enter your ‘Login ID’ and click ‘Submit’ from a browser or ‘Login’ from the mobile app.

    4. Select your preferred method to have a secure access code SMS text, email, or a voice phone call) delivered. 

    5. Enter the secure access code in the box once it has been received and click ‘Submit’.

    6. Follow the screen prompts to complete your login validation and device registration process. 

    If you have any issues logging in, please contact our Client Service Center at 877.322.9530.

     

    Note: If you are at a private computer or mobile device that you will use regularly to access online banking you can register your browser for future access. If you are at a public computer, select 'Do Not Register Device' and the computer or device will not be registered. To register your computer or device, we will place a Secure Token in your browser. Your PC or device must be configured to accept 'cookies' from this site. The next time you log on, you will only need to enter your User ID and password. The number of allowable registrations may be limited for the security of your account.

  • Online and Mobile Banking

    Will my Online and Mobile banking login credentials remain the same?

    You are able to use your existing MainSource Online Banking credentials, unless you received a separate mailing with new login credentials.

  • Online and Mobile Banking

    Will I still be able to see both my business accounts and personal accounts on the same online banking profile?

    No, there will be a separate online banking profile established per tax identification number (TIN) in our system. For security and privacy reasons, business accounts no longer appear on your personal online banking profiles, and business accounts have a separate business online banking profile.

    You should have received a separate mailing with your business online banking login information. If you currently have multiple business entity accounts on one online banking profile, your new separate business online banking profile will continue to incorporate the business accounts within one profile. 

  • Online and Mobile Banking

    Will my Bill Pay service continue?

    Yes. If you were enrolled in Bill Pay with MainSource Bank, your payees, scheduled, and recurring payments did transfer to First Financial’s Bill Pay system. Your First Financial Bill Pay, with your transferred payees and scheduled payments, is now available. If you kept a record of your existing payees including addresses, we recommend validating all information converted correctly. After you have logged into the Bill Pay system, please also verify your bill setup and other information. Please note, all bills set up to pay from Monday, May 21, 2018, through Friday, May 25, 2018, were paid by the MainSource Bank system.

    eBills is an additional feature within Bill Pay that allows clients to electronically receive and pay their bills, conveniently through Bill Pay.eBills did not convert to First Financial Bank. You will receive a paper statement and will need to set up the eBill, if available.

    Both check and electronic payments are available. In addition, Ping Pay (person to person payments) will now be available to you and can be sent through the bill pay system.

  • Online and Mobile Banking

    Will my MainSource Online Banking transfers continue?

    Yes. Any transfers that you had set up within your MainSource Online Banking has been brought over into the First Financial Online Banking system. You now have access to First Financial's Online Banking system. We recommend logging in to verify your existing transfers you had on your MainSource Bank Online Banking system. You can also begin scheduling any new transfers.

  • Online and Mobile Banking

    Will my scheduled payments continue?

    Yes. Below is a guide to help you understand how First Financial is handling payments you may have in place with MainSource Bank. For specific concerns or questions regarding First Financial Bank’s payment options, please feel free to call our Client Service Center at 877.322.9530.

    Bill Payment – Clients enrolled and using Bill Pay as of May 20, 2018 will have all of their scheduled bill payments, as well as any established payees, converted to their new First Financial Online Banking.
    Automatic Loan Payments – Clients who established an electronic monthly loan payment as part of their original loan from a MainSource checking or savings account to a MainSource loan account, will not need to take any action as this convenient payment option will be converted as part of your new First Financial account.
    Other Scheduled Payments – First Financial currently offers the ability to transfer money to an external account at another financial institution. 

  • Online and Mobile Banking

    What will happen to my eStatements?

    If you were enrolled in eStatements with MainSource Bank, you will continue to receive eStatements from First Financial Bank. You will receive eighteen (18) months of eStatement history, available on the new First Financial Bank platform. The statement history will not be available Tuesday, May 29, 2018; however, previous history should be available to you as of July 1, 2018. Any e-notices from the current MainSource Bank online banking system did not convert to the First Financial system. 

    Access to eStatements is limited to one Online Banking user per account.

    First Financial Bank offers a variety of e-notices that may not be available on your current online banking system. Please review the list of notices on the First Financial system and opt-in to any additional enotices you would like to receive. 

  • Online and Mobile Banking

    Does First Financial Bank offer Mobile Deposit?

    Yes. Our Snap Deposit solution allows you to make check deposits through  to any of your qualifying checking, savings and money market accounts right through the First Financial mobile app. The following apply as Snap Deposit limits:

    • Consumer - $2,500 per day

    • Small Business - $5,000 per day

    • 10 deposit maximum per day

    • Small Business clients will need to make their first deposit within the $2,500 limit

    •  If you have been approved for an exception limit outside of the standard limits, you will need to make your first deposit within the $2,500 established limit. Once your first deposit has been completed, your exception limit will be reinstated within two business days. $200 of the deposit is available within an hour of the deposit being accepted between 8:00 AM – 8:30 PM ET, seven days a week. 
  • Online and Mobile Banking

    Will I still be able to use Text Banking?

    Yes. Text Banking allows clients to access their balance, account history and perform account transfers via a text message. You can enroll in Text Banking through First Financial Online Banking or the Mobile App.

  • Online and Mobile Banking

    Will Quicken / Quickbooks be available?

    Yes. You can continue using your Quicken and Quickbooks online functionality through Web Connect. Intuit’s Direct Connect functionality will not be available through First Financial Online Banking at conversion; however, we do plan to offer Direct Connect later in the year. Please click here for further instructions to assist in converting your existing Intuit functionality from MainSource to First Financial.

  • Online and Mobile Banking

    Is there any new functionality available in Online and Mobile Banking with First Financial Bank?

    Yes. 

    • You may now initiate external transfers to an account at another financial institution, up to $2,000 per day, up to $4,000 per month.
       
    • Take advantage of Online Account opening – open additional First Financial checking, savings or money market accounts directly from your Online Banking or Mobile Banking experience.

    • Ping Pay (person to person) transfers can be initiated through the Bill Pay option requiring only the receiver’s email address.
  • Treasury Management Cash Management

    Why were several documents for services my business doesn’t have included in the mailing I received during the week of April 23, 2018?

    In order to provide information to all clients and minimize mailings to clients, we consolidated to one mailing, resulting in documents that not all businesses needed. 

  • Treasury Management Cash Management

    Do I need to sign and return all of the service agreement documents I received during the week of April 23, 2018?

    Please sign just the Security Procedures Supplement and return it in the enclosed envelope by Monday, June 25, 2018. For your records, we recommend you keep the service agreement documents relevant to the services your business currently utilizes. 

  • Treasury Management Cash Management

    How will I learn more about changes to online banking for my business accounts?

    You should have received a detailed communication regarding First Financial Cash Management Online Banking, which was mailed on Friday, May 18, 2018. 

  • Treasury Management Cash Management

    During the week of May 21, 2018, I received a mailing with two envelopes and two forms. What are these documents and who needs to sign each one?

    The Treasury Management Services Application form is required to designate an Administrator to have full access to online banking. The appropriate authorized signer should complete this form and send it back in one of the prepaid envelopes.
     

    The Administrator designated on the Treasury Management Services Application form completes the Company Administrator Security Form and sends it back in the second envelope.

    This information is necessary in order to access eStatements and administer Online Banking. 

     

  • Treasury Management Cash Management

    I received a mailing during the week of May 21, 2018, and there was an Action Item about a Security Procedures Supplement. What do I need to do?

    If you haven’t already, complete the Security Procedures Supplement and opt out if you do not want Dual Control for ACH and Wire initiation. If another copy is needed, please let us know and we can either mail it to you or have your Treasury Management Officer deliver it directly. 


    If the signed Security Procedures Supplement has been sent, but you want to Opt out of Dual Control, the Security Procedures Supplement can be sent back to you and you can opt out and reacknowledge. 

  • Treasury Management Cash Management

    Is my account number changing?

    If your business account number is changing, you should have received a notification with further details via mail during the week of April 16, 2018. 

    If you received a mailing regarding an account number change, please follow the detailed instructions within the letter. As a reminder, please ensure your routing number is updated to the First Financial routing number (042200910).

  • Treasury Management Cash Management

    I have ACH solutions, do I need to change my routing number?

    If your business utilizes ACH solutions, to prevent processing delays, please update your routing number effective May 29, 2018. Remove “s” after number.

  • Treasury Management Cash Management

    Are there any changes to my remote deposit scanner?

    Your business will keep your current scanner; however, new drivers will need to be installed. Your business will need to schedule an appointment to install the drivers via WebEx. Please contact the First Financial Business Service Center at 866.604.7946.

  • Treasury Management Cash Management

    How do I login to First Financial Cash Management Online Banking for the first time?

    Click here for step-by-step instructions for logging in through www.bankatfirst.com.  If you logged in to view your business accounts through the MainSource Bank app, your app will automatically convert to a First Financial app and you can continue to login as you do today. You may continue to use your Customer ID, User Name and Password for both mobile and desktop login.

  • Treasury Management Cash Management

    Will my Online Bill Pay service continue?

    If your business was enrolled in Bill Pay with MainSource Bank, your payees were transferred to First Financial Bank’s Online Bill Pay system. All scheduled payments will continue to be processed without disruption. We recommend your business maintain a record of existing payees in order to validate the information was properly migrated during the transition. Please login to First Financial's Online Bill Pay system to verify your bill setup and other information. If any information does not transfer properly, you will have the ability to correct the information. 

  • Treasury Management Cash Management

    Will there be any update to my eStatements?

    Access to First Financial Bank eStatements is limited to one Cash Management Online Banking user per account. As a reminder, eStatement pre-enrollment will not automatically occur. 

    Please complete the two documents found within the Cash Management Online Banking letter sent the week of May 14, 2018 in order to establish your company Administrator. Once your Cash Management Online Banking Administrator has been selected and is in place for your organization, the Administrator can set up access to First Financial Bank eStatements. 

     

  • Treasury Management Cash Management

    Will there be any updates to my ACH solutions?

    If your business uses a third-party software application or a third-party service provider to create NACHA files, please make sure to update or have your third-party service provider update your NACHA files to reflect the information below:

    • Immediate destination: First Financial Bank routing number, 042200910 preceded by a blank

    • Immediate destination bank: FIRST FINANCIAL BANK (case sensitive) 

  • Treasury Management Cash Management

    What if I did not save my check and deposit images before my accounts are transitioned?

    Historical check and deposit images will not be available online after May 25th .  If you need access to historical images after conversion, please contact the Business Service Center. 

  • Treasury Management Cash Management

    Will check images be available in First Financial Cash Management Online Banking?

    Historical check images, deposit images, and deposit tickets are unavailable in Cash Management Online Banking; however, future images will be available. If you require historical check images, please contact the First Financial Business Service Center at 866.604.7946.